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Damages,Defective or Incorrect Item

Damaged Products

For packages sent by sellers where the contents have become damaged during delivery you have the right to return the products either for a full refund or replacement items within days of receipt. For guidance on how to return products click here

Defective Products

Products that become defective are normally better handled by the manufacturer as they can either cover the damage under the products warranty or send you a replacement free of cost. If you are unsure about whom the manufacturers are for your product contact the Seller and request the information. However, if within 30-days of receipt the product becomes defective you can return the product back to the Seller under our 30-day Returns Guarantee for a full refund or replacement product.

Products that become defective after 30-days can be more swiftly resolved by the manufacturer as they normally offer an extended product warranty; you may still wish to contact the Marketplace Seller for additional returns information.

Incorrect Items

Incorrect items can either be products ordered mistakenly or wrong items sent by the seller. If either is the case click here for further instructions on how to return the incorrect items. Please leave the products intact and unused as this may affect your returns liability, If you would like the Marketplace Seller to send out the correct ordered products enter this information when completing your returns request and they can arrange redelivery with you.

Returns and Refunds