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Privacy Policy

Protecting your privacy is important to Choiceful. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Choiceful.com Customer Privacy Policy, we can provide you with a better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

Choiceful.com collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, product updates, special offers, and other information we think you’d like to hear about. This may occasionally include information from other companies about products and services that can add value to your Choiceful.com products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction, develop and offer better products.

How we collect personal information

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to request services or participate in an online survey. In addition, when you register to be included in our email mailing list, we collect and store the information you provide in a secure database.

To save you time and make our web services even easier to use, some areas of the Choiceful website allow you to create a "User ID" using your personal information. Here's how it works: Simply fill out a brief profile: your name, phone number, and email address, then choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal ID. Next time you order something from our store, you can simply enter your email address and password, the system will automatically look up the information it needs.

When we disclose personal information

Because Choiceful is a global company, your personal information may be shared with other Choiceful business units around the world. They will protect your personal information in accordance with our Customer Privacy Policy. If you do not want to receive promotional information from us, click here to update your personal and contact information.

Choiceful works with other companies that help us provide our products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our policies.

How we protect your personal information

Choiceful safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

The Choiceful store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Choiceful, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Collecting other personal information

When you browse our website, you are able to do so anonymously. We don’t collect personal information when you browse, not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, we use “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

Our company wide commitment to privacy

To make sure your personal information remains confidential; we communicate these privacy guidelines to every Choiceful employee. In addition, we actively participate in industry initiatives, such as the Online Privacy Alliance and TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.

Choiceful does not knowingly solicit personal information from children or send them requests for personal information.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

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Customer Service Stats
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Average number of agents:
There are currently no customer service agents on call.
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Volume of emails per hour:
948 emails
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Average email response time:
26 minutes
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Average wait for help desk:
4 minute 40 seconds
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Last updated:
03/12/12 12:00 BST
Statistics are based on data captured in the last 24-hours. They may not represent your actual experience.
All figures are based on working hour practises.
 
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